We’re continuously looking for ways to improve your support experience, and we’re excited to share an upcoming platform upgrade that will help us serve you more efficiently, with faster responses and improved visibility into your requests.
What’s happening? Our support system is being upgraded to a new platform to make it faster and easier for you to get help.
When? Saturday, April 4th at 10:00 PM CDT (3:00 AM UTC)
What you need to do: Create a new user profile on our updated platform. After the upgrade, you’ll receive an email with instructions to set up your new login.
What to expect - During the migration window, there may be a brief period where submitting or updating support tickets is unavailable. - Any emails sent to our support address during this time will be processed once the migration is complete. - All of your records and history from the previous platform will be migrated to the new one
What’s improving? - Faster response handling - Higher visibility into your requests - Better overall support experience
Updates and resolution of the maintenance will be posted on our status page, we recommend you subscribe for updates.
If you have any questions or concerns, please don’t hesitate to reach out to your account team.
Thank you, Salt Support Team
Posted Apr 04, 2026 - 03:06 UTC
This scheduled maintenance affects: Web interface (Customer dashboard).